Contact Us — Running 10 Bonuos
Thank you for your interest in Running 10 Bonuos. This page explains how to contact our team, what details to include, and how we handle time-sensitive issues. Please read the guidance below before sending your message so we can resolve your request quickly and accurately.
How to Reach the Team
Primary support: support@running10app.com
Privacy requests: privacy@running10app.com
Abuse or security: security@running10app.com
Use clear subjects such as “Account Question”, “Content Correction”, “Security Report”, or “Partnership Inquiry”. Messages are queued by severity and the order received.
Service Hours and Target Response Times
- Service hours: Monday–Friday, 09:00–18:00 (local time).
- Acknowledgment: within 24 hours for most messages.
- Resolution: 3–5 business days for standard requests; complex or legal matters may take longer.
If your message is urgent, state the deadline in the first line of your email and include “Time-Sensitive” in the subject.
What to Include in Your Message
- Your full name and a reliable reply-to address.
- A concise description of the question or issue in one or two sentences.
- Relevant page URLs, timestamps, and any reference IDs shown in screenshots or logs.
- Steps to reproduce the problem, if applicable.
- Your preferred outcome, such as clarification, correction, or account assistance.
Providing these details allows us to route your request to the correct specialist on the first pass.
Account and Security
If you suspect unauthorized activity, include the approximate time, device type, and any system messages you saw. Do not attach sensitive credentials. We will help you review recent sessions, rotate keys or passwords, and lock unrecognized devices while we investigate.
Privacy and Data Requests
To exercise privacy rights—such as access, correction, deletion, or objection—email privacy@running10bonuos.com with the subject “Privacy Request”. We will guide you through identity verification and respond within legally required timeframes. For general information about how we handle data, see our Privacy Policy.
Business and Partnerships
If you represent a business or media outlet, include your organization name, target audience, goals, expected timelines, and links to previous work. We evaluate proposals based on transparency, user value, and long-term alignment.
Escalation and Complaints
If you believe a prior response is incomplete, reply to the same thread with “Escalation” in the subject and a short summary of what remains unresolved. Your case will be reviewed by a different team member to ensure an independent follow-up.
Important Notices
Running 10 Bonuos provides information for entertainment and educational purposes. We do not operate third-party platforms and cannot control their availability or outcomes. For security, we will never ask you to share passwords or one-time codes. If you receive a suspicious message claiming to be from us, forward it to security@running10app.com for verification.